Develop an employee attitude survey-"Often an essential component of organizational training and development, Employee Attitude surveys provide a picture of your organization's needs. These surveys can be used to solicit employee opinions on a variety of issues such as the company's success in communicating its mission to employees, or local issues such as quality of the working environment.These surveys often contain a series of multiple choice items grouped along one or more dimensions of the organization."https://hr-survey.com/EmployeeAttitude.htm

2. Case study- Starbuck.Read this case through a service management lens.Relate back to the concepts and theories examined to what is being practiced in the industry.