Develop the process flow diagram. 2. Calculate the activity utilization (the book calls it capacity utilization) of the following process steps: a. Front Desk (Registration and Verification) b. Radiology Department (X-ray imaging, Development of X-ray, and Diagnostic reading and comments) c. Hand-off of X-ray to clinic (Collection of X-rays and Filing/exam room prep) d. Examination Room (Surgeon, Resident, and Cast technician)