1. Developaserviceprogramforyourorganisation(workplacementfacility)whichincludes at least three different customer-focussed services. Make sure youincludeclearstrategies,methods,staffrolesandresponsibilities,andmonitoring/evaluation methods in the plan. Document your plan clearly usingorganisationaltemplatesandfollowingallrelevantpoliciesandprocedures.

1. Implement the service plan that you created in question one. Oversee all tasksandservices,andmakesurethatallactivitiesarecarriedoutinstrictaccordancewiththeplan.Makesurecustomershavetheirneedsandrequirementsmet,andthatcustomer service isprioritisedin all interactions.

1. Evaluate the service program you implemented in the previous question andidentify at least three strengths and three weaknesses. Take action to revise theplan,in orderto capitaliseon strengthsand improveweaknesses.