Question
Developing a List of Activities for Baggage Handling at an Airport As part of a continuous improvement program, you have been asked to determine the
Developing a List of Activities for Baggage Handling at an Airport As part of a continuous improvement program, you have been asked to determine the activities involved in the baggage-handling process of a major airline at one of the airlines hubs. Prior to conducting observations and interviews, you decide that a list of possible activities would help you to better observe key activities and ask meaningful questions.
Required For incoming aircraft only, develop a sequential list of baggage-handling activities. Your list should contain between 8 and 10 activities.
Listed below are 8 baggage-handling activities in random order. Put the activities in sequential order by selecting the appropriate number using the drop-down answer options under the "Step" column.
(Step 6 is completed as an example)
Load aircraft | |
Move baggage to baggage sorting area | |
Unload aircraft | |
6 | Accumulate baggage for each outgoing flight |
Move baggage to outgoing aircraft | |
Move baggage for which hub is final destination to baggage claim area | |
Open cargo hatch | |
Sort baggage by outgoing flight numbers and/or destination |
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