Devin is involved in the telemarketing of spy gadgets, such as bugs and bug

detectors. He has had a lot of trouble finding a market for these products. One day, he

speaks with an older citizen who asks him about the benefits of the bug detector.

Devin staris to knowingly make unsubstantiated claims that there have been news

reports that home bugging is on the rise. His false claims works like a charm. Spooked,

the elderly customer buys the most expensive bug detector product. Seeing his

success, Devin purchases a report of households in his geographic selling area that

are headed by people over the age of $70.$ Over the next few months, his sales increase

at an explosive rate. When he is recognized by management for his leading sales

numbers, they also inquire about the secret to his success as they seek to replicate it

in training materials for other sales professionals. When Devin proudly explains his

tactics, he is terminated by the company. The company calls the customers impacted

by his false claims, explains that there was a misrepresentation by one their sales

associates regarding the scope of known bugging activity, allows them to keep their

bug detectors, and refunds them the money they spent purchasing the products. The

sales associate engaged in unfair trade practices, but the company took appropriate

steps to correct it$"$

As a manager of this company, how would you have addressed Devin's

behavior?

What would you do to ensure that this type of behavior does not happen again?