Devor Legal Advice is one of the largest and most progressive law firms in the Sydney region. Devor Legal Advice has the following mission and vision: Mission: We at Devor Legal Advice aim to provide the highest quality legal services through the delivery of expert, effective, timely and affordable legal solutions and advice. Vision: To maintain the highest level of integrity and to focus on building strong client relationships by delivering exceptional client service through developing a culture of understanding and responsiveness in assessing the needs of our clients so as to maximise the best possible outcome. While Devor Legal Advice has always been successful, recently its profitability has declined. Accordingly, you are hired as a consultant to assist Devor Legal Advice in implementing a Balanced Scorecard.

(a) List the four perspectives of the Balanced Scorecard and identify ONE objective for each of the four perspectives. The objectives must be in line with the mission and vision as stated above.

(b) Identify ONE lag indicator and ONE lead indicator that would support each of the objectives. There must be an association between the lag and lead indicator chosen in respect to each objective.