Diane is part of a recently restructured team. Diane previously held a supervisory role in a different division; however, due to a company merger, she is now a new member of a team with no formal hierarchy. In meetings, Diane is often distracted by the fact that she is no longer leading the team, and she doesnt think her new coworkers really get the big picture. Diane finds herself just waiting for breaks in the conversation to make her points and ideas heard. When others are talking, she is often bored and inattentive, thinking about other tasks she needs to accomplish.

Identify the listening barriers. Check all that apply.

Psychological barriers

Thought speed

Faking attention

Grandstanding

Nonverbal distractions

Identify tips that would help Diane listen more effectively to her team. Check all that apply.

Raise her hand

Hold her fire

Establish a receptive mind-set

Control her surroundings

Capitalize on lag time