DIC is one of several insurance companies which offer insurance policies covering general risks relating to individuals and his/her family members. Since past three years DIC has seen the volume of business increase, but profits have remained static due to declining margins. Cost efficiency is a major factor in the success of the companies in this industry, because competition within the industry is high. Some of the processes within DIC are computerised. However, many of the processes which involve communication with customers are still paper based. Responses to telephonic queries from customers involve paper-based communications. Additionally, sales staff visits potential customers in their homes to try to sell them insurance policies for their homes and their possessions. These transactions are again paper based. This process is often slow and has led to complaints from both customers and the company's sales staff. DIC has also been receiving regular complaints from current and potential customers about errors in the paperwork that they receive. Since past three years DIC has seen the volume of business increase, but profits have remained static due to declining margins. Cost efficiency is a major factor in the success of the companies in this industry, because competition within the industry is high. Some of the processes within DIC are computerised. However, many of the processes which involve communication with customers are still paper based. The number of complaints is increasing day by day. The Board is worried about growing popularity of new style of business using the Information Technology. The Board intends to streamline the business model as much as possible, reengineer the business processes and to increase the profitability of the company. It was finally decided that there is a need for a Business Process Re-engineering (BPR) programme to be conducted and the Board has asked the management accounting department to help with the planning and implementation of the programme. DIC intends to computerise fully, all of the work done. However, while some members of the staff are welcoming the BPR programme, others have expressed concern about business process reengineering and its implications for them. advice how bpr can be implemented.The number of complaints is increasing day by day. The Board is worried about growing popularity of new style of business using the Information Technology. The Board intends to streamline the business model as much as possible, reengineer the business processes and to increase the profitability of the company. It was finally decided that there is a need for a Business Process Re-engineering (BPR)DIC intends to computerise fully, all of the work done. However, while some members of the staff are welcoming the BPR programme, others have expressed concern about business process reengineering and its implications for them. advice how bpr can be implemented.