1. Differentiate between application software and system software. Provide two (2) examples of each [6 marks]
2. As part of your job, you are required to address a class of Business students on the benefits of the mail merge feature, found within a very popular application software today.

i. Identify the application software in which this feature is found [2 marks]

ii. Discuss two (2) benefits of using this feature within the workplace [4 marks]

3. You are preparing for an upcoming presentation and would like to analyze and present the findings in a graphical format. Identify productivity application software that you could use to complete this task. Justify your