Differentiate emotions from moods and list the basic emotions and moods Discuss whether emotions are rational and what functions they serve Identify the sources of emotions and moods Show the impact emotional labor has on employees Describe affective events theory and identify its applications

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Differentiate emotions from moods and list the basic emotions and moods. Discuss whether emotions are rational and what functions they serve. Identify the sources of

Differentiate emotions from moods and list the basic emotions and moods.
Discuss whether emotions are rational and what functions they serve.
Identify the sources of emotions and moods.
Show the impact emotional labor has on employees.
Describe affective events theory and identify its applications.

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