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Diffusing situations coursework( health & safety ) Task: (1) Tell me of a time that you have been involved in a difficult situation with another

Diffusing situations coursework( health & safety )

Task:

(1) Tell me of a time that you have been involved in a difficult situation with another person, either at work or school or in a relationship that is important to you

(2) choose an example where the person you are intetacting withn was escalating in their state of uncertainty or anxiety and where you needed to respond or intervene in the situation to assist them to remain in or to regain control.

(3) what is the situation?

(4) what did you do?

(5) what was the result?

EXPLAIN IN DETAIL.

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