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Dinner Delight is an upmarket restaurant in Cape Town. It has a strict seating policy. Customers must be greeted and seated within three minutes of

Dinner Delight is an upmarket restaurant in Cape Town. It has a strict seating policy. Customers must be greeted and seated within three minutes of arrival. Lately there have been several complaints on HelloPeter about customers waiting for 10 minutes before being seated. Illustrate and assess the control process of Dinner Delight.

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