DIRECT CONNECT CASE STUDY - PROCESS COORDINATOR You are the Process Coordinator and have received the below email from AGL notifying you of upcoming changes to their processes and pricing. Scenario Hi there, Email Task Guidelines We have a substantial change going live on October 1st 2023. Please see the information below: Master scripts: all changes have been highlighted in yellow. Packs: Should you need any time for training, please let your Channel Manager know and we can coordinate a suitable time Demand tariffs information pack AGL and Powerdirect Product Pack (please note, only AGL products have been updated. No change to Powerdirect products) PDF. Updates slides - 5, 11, 13, 17, 18, 19 AGL and Powerdirect Product Pack - updated facilitator guide AGL and Powerdirect - updated assessments Master Templates: New product codes Updated reference pricing Updated pricing Move in fees: These have not been updated as we are still waiting to hear from the individual distributors. These will be communicated ASAP. As part of the change management process, can you please acknowledge this update and confirm implementation of the scripts on or before the 30th of September 2023 for Go Live on the 1st of October 2023 Review the email above Identify the required changes and any timelines involved Create a change management plan, outlining what steps you will take to manage the changes, and when Complete the Team Assist template to request the relevant updates Respond to email acknowledging changes and outlining change management plan You have 24 hours to prepare a response to this case study. Please present your findings in an email and send to Penelope Stark-Wolff and Laura Wilkin prior to the commencement of your interview.