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Direct measures of quality include all the following except: a) connoisseurship measures that allow quality to be assessed by expert opinion. b) outcome measures that

Direct measures of quality include all the following except:

a) connoisseurship measures that allow quality to be assessed by expert opinion.

b) outcome measures that assume results reflect quality.

c) goal-based measures that assess quality by the progress madr toward strategic and operating goals.

d) responsive measures assessed by customer opinion

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