Directions: Revise the following emails and adhere to the required professional tone.

Letter #1: Revise the email below to eliminate the negative tone and attitude of impatience with the patient.

Dear Mrs. Cruz,

As we have repeatedly discussed at least five times already on the phone with you and even on emails you sent occasionally, we can no longer provide you the remote assistance of constantly providing you reminders on the dosages of your medicines. For the last time, always refer to the prescriptions and notes provided to you when you were discharged. There are eight medicines that you have to take everyday. You already have the details about these medicines. After all, we hope you have already remembered everything since you have already called us regularly in the past days.

Much as we want to offer remote assistance, we also have current patients who need physical care and attention. We hope that by this time you have already remembered everything. With all due respect, we hope you do not misunderstand this message. We are just busy at the moment because of the huge number of patients currently confined in the hospital.

Thanks,

Juan Dela Cruz

Nurse

1. Your revised version of the email communication

2. What do you think is the content of the email sent by Mrs. Cruz to Nurse Juan?

3.How do you feel about the email reply of Nurse Juan? Why did you feel that way? What can be the implication of message tones to the professional therapeutic relationship?

Letter #2: Revise the letter and make it professional as it is too emotional and too casual.

John,

What happened today between you and Mark????? I'm expecting a professional behavior from you both and what you have done does not qualify as that!!!!!!!!!! Please explain!!!!

Regards,

Simon

1. Your revised version of the email communication

2.What is wrong with the original email? How did you make it right?

Letter #3: Revise the letter and make it professional as it is too personal and uses inappropriate language.

Hi,

The password to my Paypal account is m1ccu54. Please login tomorrow and make the payment I asked you to. You should find all the information you need inside the account.

Call me if you run into any trouble.

John

1. Your revised version of the email communication
2. What is wrong with the original email? How did you make it right?