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Discuss: 1) How did the selection of key performance indicators (KPIs) affect behavior? 2) Does Wells Fargo have conflicting KPIs between different departments? 3) What

Discuss:

1) How did the selection of key performance indicators (KPIs) affect behavior?

2) Does Wells Fargo have conflicting KPIs between different departments?

3) What mistakes have Wells Fargo made? What is your suggestion for Wells Fargo to develop good performance measures?

Wells Fargo Opened a Couple Million Fake Accounts

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