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Discuss a situation when you were either: Dissatisfied with a purchase experience at a retailer or Received a defective product a) How did you deal

Discussa situation when you were either:

Dissatisfied with a purchase experience at a retaileror
Received a defective product

a) How did you deal with this situation?

b) how do you think you can handle the situation better? What options are available to you based on your situation?

Review the notes and record asummary.

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