discuss in details. for example: By conducting regular reviews of communication strategies and communication processes it becomes possible to identify problems, opportunities for improvement and areas where the communication processes are working well. Participants should expand on two of these methods of collecting evaluation data: observation of current practices administration of employee or organisational surveys holding informal chats with employees and other stakeholders the instigation of employee or client focus groups the use of suggestion boxes so employees/ clients can make anonymous contributions/ suggestions/ criticisms examining work/ process flows for communication issues