• Discuss negotiation in the context of BATNA, WATNA, the bargaining zone, and the reservation point. How do all of these terms relate to the purpose of negotiation? Do win-win outcomes exist?
• Discuss negotiation, mediation, and arbitration. What are the differences?
• It is likely that you have entered into an arbitration agreement (e.g., home purchase, credit card agreement, cell phone agreement), perhaps without even being aware of it.Discuss the implications of entering into that agreement. Who does the arbitration clause benefit? The consumer or the vendor, or both?
• DISCUSS with a classmate.Comment on one of your classmates' opinions and provide whether you agree or disagree with their answer.
• PARTICIPATION CREDIT.Which concepts in this chapter were the most challenging for you to learn, if any?