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Discuss specifically (including examples) how the following concepts/techniques can be used in designing and delivering high-quality service by USPS ( https://www.usps.com/ Links to an external

Discuss specifically (including examples) how the following concepts/techniques can be used in designing and delivering high-quality service by USPS (https://www.usps.com/ Links to an external site.):

NOTE: Post/discuss the following in separate postings. This will help others respond effectively to your postings.

(1) Garvin's dimensionsof product/service quality

(2) Kano's approach to customer segmentation.

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