Discuss two situations that you either were part of or you observed with one ending in a resolution to the conflict and one that was not resolved

Identify which forms of communication were utilized in each one. For the one that was resolved, state what you believe was the turning point for the positive outcome.

For the conflict that was not resolved, suggest which devices for communicating might have worked for a workable solution to be had.

In addition, discuss the following:

To what extent to age, culture or value differences among employees at your workplace cause conflicts?

How can these differences be beneficial to productivity?