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Discuss why 'interpersonal communication' is so important within the service industries? b) What is 'Active Listening' and how is this demonstrated in practice? c) Give

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Discuss why 'interpersonal communication' is so important within the service industries? b) What is 'Active Listening' and how is this demonstrated in practice? c) Give an example of a situation where using 'active listening' would be most advantageous

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