Discuss why processes must be repeatable and measurable in order to improve them? Do you think consistency in care and services could help in improving processes?

 2. Russ Alonzo Takes Stock of His Securities

 Russ Alonzo is 42 years old, single, and works as a designer for a major architectural firm. He is well paid and has built up a sizable portfolio of investments. He considers himself an aggressive investor and, because he has no dependents to worry about, likes to invest in high-risk/high-return securities. His records show the following information:

 1. In 2006, Russ bought 200 shares of eBay (NASDAQ; symbol EBAY) at $29.77 a share.

2. In 2013 he bought 250 shares of Facebook (NASDAQ; symbol FB) at $26.89 a share.

3. In 2008, Russ bought 200 shares of United Technologies Corp. (NYSE; symbol UTX) at $74.92 a share.

4. In early 2009, he bought 450 shares of JPMorgan Chase (NYSE; symbol JPM) at $16 a share.

5. Also in 2009, Russ bought 400 shares of PepsiCo (NYSE; symbol PEP) at $52.50 a share.

6. He has $12,000 in a 1 percent money market mutual fund.

 Every three months or so, Russ prepares a complete, up-to-date report on his investment holdings.

 Critical Thinking Questions

 Russ Alonzo Takes Stock of His Securities

 Russ Alonzo is 42 years old, single, and works as a designer for a major architectural firm. He is well paid and has built up a sizable portfolio of investments. He considers himself an aggressive investor and, because he has no dependents to worry about, likes to invest in high-risk/high-return securities. His records show the following information:

 1. In 2006, Russ bought 200 shares of eBay (NASDAQ; symbol EBAY) at $29.77 a share.

2. In 2013 he bought 250 shares of Facebook (NASDAQ; symbol FB) at $26.89 a share.

3. In 2008, Russ bought 200 shares of United Technologies Corp. (NYSE; symbol UTX) at $74.92 a share.

4. In early 2009, he bought 450 shares of JPMorgan Chase (NYSE; symbol JPM) at $16 a share.

5. Also in 2009, Russ bought 400 shares of PepsiCo (NYSE; symbol PEP) at $52.50 a share.

6. He has $12,000 in a 1 percent money market mutual fund.

 Every three months or so, Russ prepares a complete, up-to-date report on his investment holdings.