Discussion and Communication Questions 1. What jobs do you consider to be most satisfying? Why? 2. How can managers increase their employees' job satisfaction? 3. Suppose you have an employee whose lack of com- mitment is affecting others in the work group. How would you go about persuading the person to change this attitude? 4. In Rokeach's studies on values, the most recent data are from 1981. Do you think values have changed since then? If so, how? 5. What are the most important influences on an indi- vidual's perceptions of ethical behavior? Can organi- zations change these perceptions? If so, how? 6. How can managers encourage organizational citizenship? 7. (communication question) Suppose you are a man- ager in a customer service organization. Your group includes seven supervisors who report directly to you. Each supervisor manages a team of seven customer service representatives. One of your su- pervisors, Linda, has complained that Joe, one of her employees, has "an attitude problem." She has requested that Joe be transferred to another team. Write a memo to Linda explaining your position on this problem and what should be done. 8. (communication question) Select a company that you admire for its values. Use the resources of your library to answer two questions. First, what are the company's values? Second, how do employees enact these values? Prepare an oral presentation to present in class. 9. (communication question) Think of a time when you have experienced cognitive dissonance. Analyze your experience in terms of the attitude and behavior in- volved. What did you do to resolve the cognitive dis- sonance? What other actions could you have taken? Write a brief description of your experience and your responses to the questions.