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Discussion, Chapter 10, Encouraging Customer Loyalty. Read the Scenario, page 400, Work it Out 10.2. Answer the following: What question(s) would you ask to clarify

Discussion, Chapter 10, "Encouraging Customer Loyalty". Read the Scenario, page 400, Work it Out 10.2. Answer the following: What question(s) would you ask to clarify the situation? How would you handle the program? Do you have a creative idea to strengthen the loyalty of a company

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