Discussion Forum Part 1- Conflicts occur in all workplaces. As a director, you will encounter conflicts between staff members, conflicts between yourself and staff members, conflicts with and between parents, and conflicts between children. You need to be prepared to resolve conflicts calmly and professionally.

Read The Five Steps to Conflict ResolutionLinks to an external site.

Answer the Following by writing your responses on THIS DISCUSSION BOARD

1. What are the benefits of being able to resolve conflicts? Be specific. Describe the benefits, do not simply list them.
2. What is the conflict resolution process outlined in the article? List and describe each step.
3. Respond to ONE classmate's post.