Discussion Question:What statements would you add in your employee's handbook regarding being prompt and taking care of customer's' needsin order to keep customer happy and save the reputation of your business?

Instruction: After watching on the youtube: https://www.youtube.com/watch?v=4aUC1VZQE1E&feature=emb_logo and researching on motivating employees at workplace, this would help you to solve the question.

Note: Textbook we are using my class- Introduction to Business Law, 6th Edition-Jeffrey F. Beatty; Susan s. Samuelson: Patricia Sanchez Abril ISBN-10:1-337-40434-1