Discussion Questions

1. Explain the challenges that transport and logistics companies may face when trying to deploy lean principles and tools in their operations.

2. Discuss how the previously identified challenges (Question 1) can be effectively overcome.

3. What other alternatives could CTC have considered to address its operational and industry-wide challenges besides using lean or digitalising its operations?

4. Based on the analyses conducted and conclusions obtained from them, what other recommendations would you make to CTC to improve its operations?