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Discussion Questions 1. For a company like Gerdau Steel. why is a commitment to both its internal and external customers necessary? 2. As mentioned in

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Discussion Questions 1. For a company like Gerdau Steel. why is a commitment to both its internal and external customers necessary? 2. As mentioned in the case, Gerdau periodically sends frontline employees on trips to visit the manufacturing sites of the company's customers. In your opinion, is this a justiable expense? Why or why not? 3. Compare Gerdau's employee commitment to your current employer or a recent employer

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