DISCUSSION QUESTIONS A Think of an occasion when you faced a miscommunication problem. What do you think caused the problem? How do you think it should have been handled better? A Have you ever not given someone information or opinions that perhaps you should have? Why? Was it the right thing to do? Why or why not? What would cause you to be glad that you provided (or withheld) negative or difficult information? What would cause you to regret providing/withholding it? A Think back to discussions you have heard or participated in_ Consider the differences between oneway and two-way communication How can two one-ways be turned into a true two-way? A Share with the class some of your experiencesboth good and badwith digital media. 5. Report examples of mixed signals you have received (or sent). How can you reduce the potential for misunderstanding and misperception as you communicate with others? Page 463 6' What makes you want to say to someone, \"You're not listening"? 7. What do you think about the practice of open-book management? What would you think about it if you were running your own company? 10' 11. 12' 13. 14' A Discuss organizational rumors you have heard: what they were about, how they got started, how accurate they were, and how people reacted to them. What lessons can you learn from these episodes? . Refer to the section "'l The Virtual Office.\" Perhaps also think of people's COVlD-19 experiences. What do you think will be the long-term impact of work-athome arrangements onjob satisfaction and performance? If you were a manager, how would you maximize the benefits and minimize the drawbacks? If you work in this environment, how would you manage yourself to maximize your performance and avoid burnout? Have you ever made or seen mistakes due to people not speaking a common language well? How do you or will you deal with others who do not speak the same language as you? Have you ever tried to coach someone? What did you do well, and what mistakes did you make? How can you become a better coach? Have you ever been coached by someone? What did he or she do well, and what mistakes were made? How was it for you to be on the receiving end of the coaching, and how did you respond? What is required to be successful as the receiver of someone else's coaching attempts? Think about how companies communicate with Wall Street and the media and how analysts on TV communicate with viewers. What concepts from the chapter apply, and how can you become a more astute consumer of such information? The chapter included a paragraph on restaurant managers and staff communication about COVlD-19 policies and practices? What would constitute transparency in the downward and upward directions