Discussion Questions - What are the pros and cons of Jill's lack of hotel operational experience? - Identify potential challenges for Jill with her subordinates and supervisor. - Consider the current challenges of the reservations department. How will Jill's interpersonal communication skills she learned from working in human resources benefit this department? - You are tasked with modifying the management training policies. Provide rationale for changes made. - Should TMH make allowances for internal candidates regardless of experience type? Explain. - What advice could Joseph give Jill to help her make a decision? - Should Jill accept the assistant reservation sales manager position? Why or why not