Dividends paid to shareholders: Select one: r a.lncrease expenses. b.lncrease assets. c.Decrease retained earnings. d.Decrease income 3'3\") Which one of these perspectives is not used by the balanced scorecard? Select one: r a.lnnovation and improvement activities. r b.Customer. r c.Employee. r d.Financial. In using the balanced scorecard, which of the four perspectives would most likely apply to the measures of 'delivery time' and 'quality training and documentation"? Select one: r a.lnternal operations. b.lnnovation and improvement activities. c.Financial. d.Customer. '33")