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D-K: CASE 4.1 (p. 131) - Skaggs Manufacturing - Answer: 1. Why did Martha Gillespie respond as she did in her meeting with John Alvez?
D-K: CASE 4.1 (p. 131) - Skaggs Manufacturing - Answer: 1. Why did Martha Gillespie respond as she did in her meeting with John Alvez? 2. What should John have done in this situation? 3. Assuming that Skaggs is an account of the company for which he works, what (if anything) should he do after the meeting?
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