do part to please

Part 2:

2. (35 pts) The scenario states that Take Me Away is in trouble. Their reservation system isnt reliable and the information it provides is not helpful. To solve this problem, the BA has proposed several change requests (action items) that could address the problem.

Based on 3.3.4 Elements, create a Governance Approach (i.e. 3.3.8 Outputs) for the Take Me Away business case. The Governance Approach identifies the stakeholders who will have the responsibility and authority to make decisions about business analysis work including who will be responsible for setting priorities and who will approve changes to business analysis information. It also defines the process that will be utilized to manage requirement and design changes across the initiativeis

Your stakeholder matrix and the stakeholder list will be an important input for this output. Use 10.35 Process Modelling to create a graphical model (cross-functional flow chart) to show how the change requests will be processed. The objective is to lay out the decision-making process for TWO (2) change request decisions that involve the major players in the business case. (In other words, map out the flow a change request takes during the approval process.) An example of a process flow chart follows:

Note: No stakeholders are identified in the example. Only one swim lane is included

Part1: Consider the following scenario: Take Me Away, a nation-wide Vacation Rental Company, is in trouble. Their reservation system crashes much too often. The employees cant see what properties are requested and guests may encounter significant errors when checking options and making reservations online. The IT director asked you to create a business case that will address this problem. You, as the business analyst, start to work on the business case and decide the primary solution is to deploy a new reservation system in your ERP system and the website where customers make their reservations. A list of some of the stakeholders follows: 1. IT Director (Sponsor) 2. Steering Committee (composed of other property managment managers) 3. IT Department 4. Sales Department 5. Marketing Department 6. Maintenance/Repair Department 7. Interior Design Department 8. Branches all across the US (Managers and employees) 9. Individual Customers 10. Organizational Customers (Corporations that rent out properties regularly based on a contract) 11. Contractors building new properties 12. Insurance companies 13. Travel agencies 14. Government agencies (e.g., Department of Transportation, US Environmental Protection Agency) 15. Not-for-profit organizations (e.g., associations that were established to reduce the impact on the environment) The deliverables for the Steering Committee include the business case and alternative solutions and are expected within six months. You chose an adaptive approach to attain rapid delivery of business value in short iterations. Hence, you are targeting three iterations, one every two months. After each iteration, you plan to get feedback from the end users and customers. Also, at the end of each iteration, you will meet with the IS steering committee members and some end users. They will give you feedback regarding your results (e.g., elicitation results) and outputs (e.g., mockup screen, prototype). 1. (65 pts) Place all fifteen stakeholders on the Stakeholder Matrix (BABOK, Figure 10.43.1). The vertical axis will be Influence of Stakeholder (Power of stakeholders) and the horizontal axis will be Impact on Stakeholder (Interest of stakeholders). Dont place the stakeholders in the 2 x 2 matrix; simply place the stakeholders under the correct bullet point as shown below: Low Power Low Interest Stakeholders i. Stakeholder a ii. Stakeholder j Low Power High Interest Stakeholders i. Stakeholder b ii. Stakeholder c High Power Low Interest Stakeholders i. And so on ... High Power High Interest Stakeholders And so on ... Explain why you placed each stakeholder in their quadrants.

Start by identifying the change request ("What is the change? What questions need to be answered to get it done?"). Then, determine who needs to be involved in the change request ("Who can answer the questions? Who has a vested interest in the decision"). Next, comes a decision. If the decision is Yes, then this path is taken. If No, then another path is taken. With each decision, identify the stakeholder that reviews and approves the decision as well as the stakeholder who has requested the change, itself. Plan to include at least three swimlanes: 1) change request, 2) decision maker and 3) change review and approval. For each change request decision, the stakeholders will change. Consider the following example: Suppose the ERP system at "Take Me Away" is housed in an Azure cloud infrastructure. After hearing of the complaints, the developers reviewed the crash logs and determined there was not enough memory dedicated to the system. More memory can be allocated but the additional cost has to be approved by someone who controls the budget. Increasing the memory and by how much could be a decision for the IT director. In this example the change request is to obtain more memory to alleviate the processing problems. The request is made by the IT Department. Someone from the IT department assesses the additional service cost for more memory and gets approval from the IT Director. The request is sent to Steering Committee for the decision to be made. NOTE: In the business case you were given, the ERP system resides on in-house servers. More decisions need to be made. Use the following questions to GUIDE the decision-making process: a) How will business analysis work will be approached and prioritized? b) What is the process for proposing a change to business analysis information? c) Who has the authority and responsibility to propose changes? d) Who should be involved in the change discussions? e) Who has responsibility for analyzing change requests? f) Who has the authority to approve changes? g) How will you document and communicate changes? Not all the questions above need to be answered. There should be ONE stakeholder per swim lane to help describe the governance approach