Do PowerPoint presentation. Make sure to address the followings:

• KNOWLEDGE MANAGEMENT TOOL: Customer Relationship Management
  • a)Define the terms, KM Tools and Technologies,
  • b)Define the term of your chosen KM Technology
  • c)Present a relevant analysis, including: list of benefits, challenges, and opportunities such KM technology present to the company you are analyzing.
  • Your analysis MUST present the 6(six) dimensions of KM- in the body of the document, after the Introduction. See list below:
  • Strategy-KM and data management
  • Organizational Culture
  • Organizational Processes
  • Management & Leadership
  • Technology
  • Politics
• It has to respect the APA for quotations, citations, paraphrasing.
• Some guidelines for your presentation: describe your research work, findings, challenges, learned lessons, and conclusions. Powerpoint should bring at least 15 slides.ZX