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Do PowerPoint presentation. Make sure to address the followings: KNOWLEDGE MANAGEMENT TOOL: Customer Relationship Management a)Define the terms, KM Tools and Technologies, b)Define the term
Do PowerPoint presentation. Make sure to address the followings:
- KNOWLEDGE MANAGEMENT TOOL: Customer Relationship Management
- a)Define the terms, KM Tools and Technologies,
- b)Define the term of your chosen KM Technology
- c)Present a relevant analysis, including: list of benefits, challenges, and opportunities such KM technology present to the company you are analyzing.
- Your analysis MUST present the 6(six) dimensions of KM- in the body of the document, after the Introduction. See list below:
- Strategy-KM and data management
- Organizational Culture
- Organizational Processes
- Management & Leadership
- Technology
- Politics
- It has to respect the APA for quotations, citations, paraphrasing.
- Some guidelines for your presentation: describe your research work, findings, challenges, learned lessons, and conclusions. Powerpoint should bring at least 15 slides.ZX
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