Do you have personal experience with emotional labor, such as being a cashier or a waiter / waitress in a restaurant? Where you trained for emotional labor? How was that done? Tell briefly about managing your emotions and self-control in dealing with (more difficult) customers. If you haven't experienced this, think of a specific experience you had as customer when the attitude of the service worker influenced your own emotional reaction, either of great contentment of great discontentment. How does our discussion about emotional labor add to our discussion of Dramaturgy? What happens when someone breaks out of his or her role