Dog's Habitat is a dog rehoming shelter where stray dogs can go to find a new family. This organisation is a not-for-profit business which has been successfully operating for five years. In the last three years, Dog's Habitat has seen an increase in the costs of food, toys, and other running costs. The shelter has therefore had to try to reduce the costs associated with its operations and has done this by reducing the number of paid employees that work within each shelter. This has meant that there has been a reduction in the number of hours that the shelter can be open each day. In addition to reducing the number of paid employees, the shelter has started to charge an admission fee for individuals who wish to visit the shelter.

By charging an admission fee, the shelter is able to cover some of the costs associated with the shelter, such as food and toys for the dogs. The shelter also charges an adoption fee for any pet who is adopted and sells food and other accessories for dogs. The financial results of the business from 2018 to 2020 are shown below. Inflation within the country in which Dog's Habitat operates is around 2% per year.

what are different performance management

techniques and tools which could be applied to Dog's Habitat as a not-for-

profit organisation in order to monitor and improve performance. ?