doing was grounds for immediate dismissal, partly because the store manager had apparently condoned their actions. The problem was, they didn't know what to do. It seemed to them that the matter called for more than just a warning but less than dismissal. Questions HR IN ACTION CASE INCIDENT 2 Carter Cleaning Company Guaranteeing Fair Treatment Being in the laundry and cleaning business, the Carters have always felt strongly about not allowing employ- ces to smoke, cat, or drink in their stores. Jennifer was therefore surprised to walk into a store and find two employees eating lunch at the front counter. There was a large pizza in its box, and the two of them were sip- ping colas and eating slices of pizza and submarine sand- wiches off paper plates. Not only did it look messy, but there were also grease and soda spills on the counter and the store smelled from onions and pepperoni, even with the four-foot-wide exhaust fan pulling air out through the roof. In addition to being a turnoff to customers, the mess on the counter increased the possibility that a cus- tomer's order might actually become soiled in the store. Although this was a serious matter, neither Jennifer nor her father felt that what the counter people were 12-20. What would you do if you were Jennifer, and why? 12-21. Should a disciplinary system be established at Carter Cleaning? 12-22. If so, what should it cover, and how would you suggest it deal with a situation such as the one with the errant counter people? 12-23. How would you deal with the store manager