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Download theCall Center Waiting Timedatabase. Each row in the database corresponds to a different call. Column variables are as follows. ProtocolType : indicates protocol type,

DownloadtheCall Center Waiting Timedatabase.

Each row in the database corresponds to a different call. Column variables are as follows.

  • ProtocolType: indicates protocol type, either PT or PE
  • QueueTime: Time in Queue, in seconds
  • ServiceTime: Service Time, in seconds

Performa test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level =0.05.

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