Dr. Anna Maloney works for a medical company that sends doctors, medication, and medical equipment to Burundi in Africa where doctors are needed and malaria outbreaks are a problem. A visit by the doctor is required to survey the situation and report on what is needed there. Dr. Maloney books online using a credit card to find the best rates and book as efficiently as possible.

Think about all of the operations activities the airlines needs to schedule, implement and manage for each and every flight including human resources, processes, technological devices, and software, and how they relate to each other in the process.

1/ Using the timeline from when Dr. Maloney purchases a ticket until arriving and receiving luggage at the final destination, visually describe (through a diagram) the operations activities and processes (interaction, staffing, schedules, inventory, equipment) the airlines will go through to successfully complete the journey. 2/ In addition, note the technology used at each of those steps (hardware, devices, software, systems, networking, data flow, etc.) add references