Dr. Cahill has been buying rugs for a home she bought last year. Today she received an email generated by CRM software that nudged her to buy yet another, in a style that happens to be consistent with the purchases she's already made. The email also nudged her to purchase "Nature's Miracle" rug cleaner because this "nudging" software is also aware that she has four dogs. What sort of behavior is this CRM software displaying? Fill in the following blank. "[a] behavior." TIP: The word starts with a "c" and is 5 letters.