Dr Jannie Chan Siew Lee is the founder of the Asia-Pacific-based watch retailer The Hour Glass. The business was created in 1979, and Jannie served as the company's managing director from no-nonsense, effective leader. She makes all of her decisions based on facts and figures. When there is a serious problem, she carefully identifies the cause and takes necessary steps to resolve it. She sets clear, realistic performance goals and checks on progress in attaining them. 

Jannie is forthright and blunt, but she always tries to be fair and considerate with her employees. She insists on giving employees self-respect, self-esteem, and a positive image of their own abilities. Jannie believes that an effective leader operates in an environment of mutual trust and shared goals. Many of her workers have been with her since the company was created, and they are loyal and highly satisfied with her leadership. 

Jannie clearly communicates the company goals and key values, such as high-quality products and customer service. If an employee wants to do something to improve company performance and is prepared to put in the necessary effort, she will provide assistance and support. She ensures that recognition is given to employees for excellent performance and innovative ideas, and profit sharing allows employees to earn rewards for effective performance. Jannie is against company or office politics that get in the way of progress in the development and sale of company products. When she launched the business, she had two radically different sales teams with very different sales techniques. One group of salespeople were all women and the other group were all men. Each team constantly complained about the other, and Jannie could not allow the conflicts to continue. She had both groups attend a "clear the air" meeting to

discuss their differences, and it was successfully in resolving the conflicts and building more mutual trust and cooperation. 

In 2011, The Hour Glass had revenue of $517 million, a sign that the business continues to succeed under Jannie's effective leadership. In 2002, the company was named Singapore's premier brand at the Singapore Brand Awards. Jannie is the founder and president of the Singapore Women's Business Connection, and she was appointed a member of the United Nations Business Advisory Council in 2004. 

 

Briefly explain the effective task-oriented behaviors and the effective relations-oriented behavior used by Jannie.