Draft Service Blueprint - draw two service blueprints about the cash register at a restaurant. One big-picture blueprint of your overall service process, and then another blueprint that narrows down and focuses on the cash register's problem.

• clearly explain the precise service operations issue you are addressing.
• explain a service blueprint that provides the audience with context as to what part of the service process your identified problem exists.

Draft of Developed "Four Things Worksheet" - A filled out worksheet that documents the analysis you've conducted on how your identified problem maps on to Francis Frei's Four Things

https://ilearn.sfsu.edu/ay2223/pluginfile.php/732134/mod_assign/introattachment/0/170905%20Analysis%20and%20Debrief%20Template.pdf?forcedownload=1