Draft Service Blueprint - UseService Blueprintingto identify a systematic operating problem (or opportunity) with that service, draw two service blueprints about payment methods(Guests waiting a long time to pay the bill) at a restaurant. One big-picture blueprint of your overall service process, and then another blueprint that narrows down and focuses on a specific portion of your service problem.

• clearly explain the precise service operations issue you are addressing.
• explain a service blueprint that provides the audience with context as to what part of the service process your identified problem exists.