Draw a cause-and-effect diagram showing the possible causes of the defective shipments. For the diagram use the categories of Machinery, Methods, Manpower, and Material. Not a FISH BONE DIAGRAM

Open-Ended Comments on Survey Cards from Home Station
truck broke down	mislabeled product	Forklift broke down	Lazy drivers
incorrect loading instructions	omitted items on the bill	lack of written instructions on how to operate the forklift	the wrong item was shipped to store
drivers have no incentive to be prompt	poor container quality	improper training of forklift operator	improper handling of the item
computer does not update	lack of training	lack of training