Draw a vicious cycle: Poor service and high prices lead to a decrease in customer satisfaction and loyalty. This results in lower sales, which in turn leads to cost-cutting measures such as reducing employee wages and benefits. This negatively impacts employee morale and productivity, leading to even poorer service. At the same time, the restaurant may delay payments to suppliers, affecting their ability to deliver quality products on time. This further impacts the food quality and overall customer experience. The declining performance of the restaurant reduces returns for investors and may lead to negative impacts on the local community, such as noise and waste management issues. This further tarnishes the restaurant's reputation, leading to even lower customer turnout, and the cycle continues. identtify focal point