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DRAW DRAW Operations has not historically been an excitement-inducing topic in the minds of business leaders. Considering its close association with notions such as optimization,
DRAW DRAW Operations has not historically been an excitement-inducing topic in the minds of business leaders. Considering its close association with notions such as optimization, cost-reduction and back-office, operations lack of glamour is understandable. However, this area is experiencing a spotlight moment. Under mounting pressure to provide elegant, simple and fresh customer experiences, businesses have discovered that the only way to achieve this goal is to ensure the processes that deliver these experiences are themselves built for simplicity, elegance and ingenuity. The operations renaissance With the evolution in technologies such as process mining, process and IT automation, and artificial intelligence (AI)along with increased adoption of design and systems thinkinga plethora of new tools is available for companies to future-proof their business by radically modernizing their operations. In this context, operations is emerging as a vibrant space of innovation in which reimagined processes, cutting-edge technology, data and people blend to not only deliver efficiency and agility but also considerably improve experiences for customers and employees and create new value for the enterprise. However, this area is experiencing a spotlight moment. Under mounting pressure to provide elegant, simple and fresh customer experiences, businesses have discovered that the only way to achieve this goal is to ensure the processes that deliver these experiences are themselves built for simplicity, elegance and ingenuity. Operations has not historically been an excitement-inducing topic in the minds of business leaders. Considering its close association with notions such as optimization, cost-reduction and back-office, operations lack of glamour is understandable. With the evolution in technologies such as process mining, process and IT automation, and artificial intelligence (AI)along with increased adoption of design and systems thinkinga plethora of new tools is available for companies to future-proof their business by radically modernizing their operations. In the context of modern business operations, discuss the concept of lean management and its significance in improving operational efficiency and reducing waste. Provide specific examples of how lean principles can be applied in different industries and the potential benefits they can yield
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