du/CM Additional Time Used: 119 hours, 50 minutes, 54 seconds. Time Expire Question Completion Status: 10 150 8 0 90 10 11 120 130 140 150 160 1709 180 190 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 44 45 46 47 48 49 50 AMoving to another question will save this response. Question 21 2 points Save Answer Which of the following is true concerning CRM development? Marketing and sales must direct IT in terms of what customer data to collect. The establishment of a program management office to expedite CRM has not proven useful because it is generally not integrated with the rest of the company. The best sequence of development is functional users set goals and objectives for the system, IT leads development, and a program management office assesses results. Plan from the bottom-up not the top-down. A Moving to another question will save this response. >>