Due Day 3

Think about your own purchase behavior.

How important are each of the five value dimensionscost, quality, delivery, agility, and innovationto the decisions you make?

Explicitlyweigh each value dimension. Be sure your weights add up to 100%

Discuss your thought process for weighting each value dimension?

Under what circumstances would you change your weightings? (Discuss 2-3 situations)

Change your point of view to the company:

How does your analysis of this point inform service system design? (Cite theory)

Use the following headers to organize the above in your post:

Weights of the 5 value dimension

Thoughts on weighting

Changing my weights

Informing Service System Design