Due to a backlog in processing background investigation cases, your agency has announced that employees will not be allowed to schedule annual leave over the course of the next three months. Employees who have already scheduled leave and received supervisory approval will be allowed to take their scheduled time off, but no new requests may be approved. You are explaining the policy change to your direct reports when one employee, Jake, angrily confronts you about the effect the new policy will have on a vacation he has planned but had not had an opportunity to get approved. Which of the following is the most effective and least effective action to take in this situation? Most Least Tell Jake you're sorry to hear of his situation and explain it's always wise to have leave time approved before making specific plans. Ask the group to remain calm and explain that you will tell them everything you know about the new policy. Acknowledge Jake's concern about his vacation, and say that you'll be happy to meet with individual employees as needed to discuss specific issues. Request that Jake stop interrupting so you can finish explaining the change in policy